Last year, my youngest daughter Ashley-Rae was determined to
update her old iPhone to a newer one.
She saved her money for a couple of months and kept her eyes
peeled online for a deal. Finally, by the fall she had saved up enough to buy
an almost new model and she found a guy online who had what she was looking
for. Ash negotiated the sale with the guy online and then came running out to
the living room where I was watching television.
“Dad you have to take
me over to Jake's Roadhouse for 6:00 pm” she said excitedly.
“Why?” I replied
in my typical Dad fashion.
Ashley explained her desire for a new iPhone, how it was the
most important issue on the planet, how hard she worked to save her money, and
showed me a couple of pictures of the one she found. She was talking so fast
she kept running out of breath and would take a deep breath and continue on
speaking way to quickly understand some of the important parts.
So I asked her to tell me again – slowly – so that I could
understand her and so she wouldn’t pass out in mid-sentence.
She rolled her eyes as if I’m the dumbest Dad in the world
and began again – only this time more slowly.
We held the regular discussion about how expensive it was
and was she sure she wanted to throw all her money she worked so hard for at
this. And of course, being the most important thing in the world – she assured
me it was. She then explained – slowly – the arrangement to meet in the parking
lot of Jake's Roadhouse.
Skeptically – I agreed. And we hopped in the car to drive to
the other side of town to Jake's Roadhouse.
Halfway there – on route – Ashley received a text on her
perfectly good old iPhone from this seller guy.
“Dad – he says to meet
him at the Smoke and Spice instead”.
“huh” I replied.
It’s just down the street but my skepticism was growing.
We arrived at the Smoke and Spice rib joint and she texted the
seller guy that we were here. A couple of minutes later – a well-groomed
bearded fellow in a silk patterned shirt appeared in the lot – walked past our
car noticing us on the way by. He opened his back door and pulled out an iPhone
box. Ash and I got out of the car together as he approached. He held out the
phone – till wrapped in plastic – and handed it to Ashley-Rae. She in return
handed him her savings.
I reached out my hand to shake his and said softly but
firmly to the seller guy “she’s worked
very hard and saved a long time for that money – if this isn’t legit then I
will find you”.
“It’s legit” he
said with a smile and handed me a business card for a mobile phone shop in
town. “You can always reach me here”.
When we got home – Ashley-Rae took the phone out of the box and
started the instructions for setting it up. When it got to the point of putting
in the SIM card, her SIM card was not being accepted in the new phone. So we
hopped back in the car and took it to the store where Ashly-Rae bought her
phone plan. An older fellow my age was working. He fumbled with it for about a
half hour and then confessed “I don’t
really know how to do this, can you bring it in tomorrow when the manager is
here? He will fix it in no time”.
I had to work the next morning but my eldest daughter Alannah
promised to bring her.
That morning, while I was at work, I received a phone call
from Alannah.
“Dad, the guy here at
the store says the phone is stolen”.
“How does he know
that?” I asked.
“The serial number on
the box is on a list of stolen phones”, replied Alannah.
I reached in my wallet and pulled out the business card the
fellow had given me.
“I’ll take a drive
over to this guy’s store later and find out what’s going on!” I replied.
“No Dad, I got this.
Send me a picture of the card” said Alannah firmly. I did so and sent it to
her phone.
“Don’t you be
confronting this guy alone. Go to the police” I said.
“We’re on our way
there now Dad”.
”I’m walking into a
meeting now – but keep me posted okay?” I said.
I was hosting this meeting so I set up the room’s video conference
to call the rest of our team in Toronto. Our team had been working together for
a couple of years together so while we waited for all the participants to gather
in each meeting room, I told them the story of the stolen phone. All agreed it
was horrible and showed interest in the dilemma. I told them Alannah was taking
Ashley-Rae to police department –and all agree that it was likely useless. And then
we dove into the agenda of the meeting.
About fifteen minutes later I received a text message.
’The LaSalle police weren’t
interested. Heading to the Windsor police station now’ read the message.
I told the attendees of the meeting the status update and we
continued through our work session.
Another fifteen minutes later another text message arrived.
‘A lady officer at the
Windsor Police was interested but couldn’t leave right now. So we are heading
to the mobile phone store.’
Again I conveyed the message to the group and after a few
minutes of discussion – all agreed this was more interesting than our working
session. But we continued on with our work. And again fifteen minutes later – I
received another message:
‘The guy who was
working at the store said this guy doesn’t work there, but he told us he works
at the Volkswagen dealership down the street.’
Twenty minutes later my iPhone rang. “It’s Alannah” I announced to the group.
“Put it on speaker
phone – please” they all chanted.
“Hey Alannah what
happened?” I asked into the phone.
She told me it was done and I asked her ”Can I put you on the speaker? I have a room
full of people all dying to know how this turned out!”
“Sure!” said Alannah
proudly. So I hit the speaker button and put it next to the video conference microphone.
And Alannah told the story:
“Ashley texted the
fellow and told him the phone was stolen and we were outside with the stolen
phone. Ashley told him either he comes out in the lot now or we are coming in
and we will make a big noise about it.”
“Hold on”, said
the guy.
Shortly the same bearded seller guy appeared from the mechanic’s
bay of the dealership. Ashley-Rae and Alannah got out of the car and yelled ‘OVER HERE!’. The seller guy ran to his
car. He grabbed a couple of boxes and came over to Ashley-Rae.
“I’m so sorry about
this” he said. And he gave Ash two boxes – one was for the newest larger
size iPhone in red and the other was a wireless charger. And he asked for the
old phone box back.
Ash opened up the old phone box – took out her SIM card and
said ‘Make the new one work first!’
The fellow unwrapped and opened the new iPhone box, started
it up, answered the few questions on the screen and then put the SIM card in.
“It worked Dad!”
The whole meeting team in Windsor and Toronto erupted in a
cheer.
“What was that Dad?”
“That was both Windsor
and Toronto rooting for you guys” I replied proudly. “Well done”.
And the rest of two sides of the meeting chimed in with “Way to go!”, “That’s so great!”, and ”Great
Job Honey!”
“Thanks!” said Alannah, “You don’t mess with the Brill Girls”.
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